Roomworks Media Privacy Notice

At Roomworks Media we aim to provide top quality products and services to the greater community and patrons. We are extremely grateful for the support we receive from our new and recurring clients and the wider public who utilize our services and activities. We are committed to protecting your privacy and promise to respect your personal information and do all we can to keep it safe. We aim to be clear about how we obtain your details and only process them in ways we believe you would reasonably expect. This privacy policy explains how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information. We’ll keep this page updated to show you all the things we do with your personal data. In certain circumstances, we may also provide extra privacy notice, which will always refer to this page.

1. Who are we?

Roomworks Media is a limited company and a trading subsidiary.

2. Your personal data – what is it?

Personal data is any information that relates to a living individual who can be identified from that data, for example, your name, address, date of birth, gender, email address, telephone numbers, photographs, CCTV images, financial information. The processing of personal data is governed by the General Data Protection Regulation (GDPR).

3. How and why do we collect your data?

You give it to us directly when you contact us or complete a form such as a registration form when wanting to be on our mailing list or if you want to enter a competition or promotion. If you are a new or recurring client, then we will need to obtain your information to manage your activities for at least a year from the most recent date of contact made by yourself to Roomworks Media.

4. What information might we collect from you?

If you are a new or recurring user, have applied for a position sign up to receive our emails or take part in an activity, promotion or competition, we will usually collect some or all of the following information:

• Your name

• Your contact details, including postal address, email, telephone numbers, along with your preferences as to which of these we should use to contact you in the future • Your date of birth (volunteering only)

• Debit or credit card details used to pay invoices to us. We will process your information securely and in accordance with the Payment Card Industry Standards. Your details are only used to complete the transaction requested; we do not store your debit or credit card details. If you have provided them physically, they are securely destroyed once your payment has been completed.

• Other personal information or sensitive data you share with us, whether given voluntarily or requested via surveys or other means which may include personal and sensitive information.

5. How do we use this information?

Roomworks Media aims to comply with its obligations under GDPR by keeping personal data up to date; by storing your information securely; by not collecting or retaining excessive amounts of data. We may use your information for the following purposes: –

• To enable us to plan and provide marketing campaigns and run advertising for the benefit of its users;

• To manage our employees and volunteers serving on a team;

• To maintain our own financial accounts and records;

•To inform you about Roomworks Media news, events, promotions and activities

6. What is the lawful basis for processing your personal data?

·      You may have provided your consent to us using your personal data for a specific purpose:

o   Whenever you provide us with your personal data you will be able to choose the purposes for which you are giving your personal data and the way in which you would prefer to be contacted.

o   We will ask for your consent to use your personal data to send you electronic communications such as newsletters and emails. You always have the right to withdraw your consent at any time by opting-out.

·      It is necessary for connection with the performance of a contract with you:

o   Sometimes it is necessary to process your personal data so that we can enter into contractual relationships with you.

·      It is necessary for compliance with a legal obligation to which we are subject:

o   This would include where we must retain certain records, for example. Or where we are required to disclose personal data to any regulators or law enforcement agencies.

·      Applicable law allows personal data to be collected and used if it is reasonably necessary for our legitimate interests or a third party’s legitimate interests (as long as the processing is fair, balanced and does not unduly impact individuals’ rights). We will rely on this basis to process your personal data when it is not practical or appropriate to ask for your consent, and where we are confident that this will not impact your rights. When you become a client, we will use this as a legitimate interest reason to continue to store your personal data and to contact you for those reasons. We will also rely on our legitimate interests for the proper administration of Roomworks Media and to manage our operations (for example, maintaining appropriate records and databases). When we process your personal data to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal data for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law, or you have given us such permission).

7. Protecting your personal data

Your personal data will be treated as strictly confidential and will only be shared with the appropriate staff of Roomworks Media and any third parties where you have given us permission.

We may use third-party companies to perform certain functions on our behalf such as storing your data and sending emails, etc. We will always carry out checks on these companies before we enter into agreements with them to make sure they comply with the General Data Protection Regulations. Due to the nature of servers and cloud-based storage all over the world, this may mean that, during the processing of your data, it leaves the European Economic Area (EEA). Although they may not be subject to the same data protection laws as in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information, you are agreeing to this potential transfer, storing or processing at a location outside the EEA.

If required, we may need to disclose your details to the police, regulatory bodies or legal advisors.

8. Keeping your information up to date

We make every effort to keep your records up to date and accurate. We also take appropriate measures to ensure that information is only kept for as long as is necessary and only for the purpose for which it was given. We would really appreciate it if you let us know if your contact or personal details change, as this gives us consent to use the updated information and continue to communicate with you.

9. How long do we keep your information?

We will hold your personal information on our systems for as long as is necessary to carry out the activity relevant to your interaction with us. All information will be retained for a minimum of three years, however, this may be extended due to the type of information. If you ask us to cease communications with you, we will keep a minimal record of your contact details and appropriate information to enable us to comply with your request.

10.  What are Cookies and how do we use them?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

11.  Your rights and your personal data

The GDPR provides the following rights for individuals:

a.     The right to be informed: We are informing you about your personal data rights through this privacy notice.

b.     The right of access: You have a right to ask for a copy of the personal data we hold about you. Please make a subject access request to support@roomworksmedia.com

c.     The right to rectification: If there are any discrepancies in the details we provide, please let us know so that we can ensure if we hold records about you, that they are accurate and up to date.

d.     The right to erasure: You have the right to request that your personal data is erased from our database unless there is a legal reason we have to keep it.

e.     The right to restrict processing: In certain circumstances, you have a right to require us to stop processing your personal data in a particular way.

f.      The right to data portability: We do not hold information in this way, however, do please check with us if you believe we can be of help.

g.     The right to object: You may ask us to stop processing any personal data about you by contacting us using the details below.

h.     Rights in relation to automated decision making and profiling: Due to the nature of Roomworks Media, we do carry out automated decision making or profiling. If you want more information on this, please request it using the details below.

12.  Further processing

If we wish to use your information for a new purpose, not covered by this Privacy Notice, then we will issue a new notice.

13.  Contact Details

If you have any questions, please contact: Roomworks Media, support@roomworksmedia.com